Veterans Affairs, Veterans Health Administration Supervisory Medical Support Assistant - Open Continuous in Anchorage, Alaska

  • Duties



OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Alaska VA Healthcare System (AVAHS) is a Joint Commission accredited, complexity level 3 facility serving Veterans throughout Alaska. The parent facility is located in Anchorage, Alaska and is adjacent to the 673d Medical Group, Joint Base Elmendorf Richardson which is a VA/DoD Joint Venture Hospital. We manage four VA Community Based Outpatient Clinics (CBOC), located in Fairbanks (358 miles north of Anchorage), Kenai (158 miles south of Anchorage), Wasilla (41 miles north of Anchorage) and Juneau (569 air miles from Anchorage). We manage a VA Outreach clinic located in Homer and served by staff from the Kenai VA CBOC We also manage a 50 bed Domiciliary for homeless veteran's located in downtown Anchorage. Anchorage is a mid-sized city of approximately 292,000, with all of the modern amenities expected, including shopping, dining, cultural opportunities, entertainment, and public transportation. Leave the traffic jams and commuter stress behind and enjoy the scenic mountains or Cook Inlet views as you travel around the area. Within 15-20 minutes you can be in the Alaska wilderness of the Chugach National and State Forests, with little evidence of civilization. Hunting, fishing, camping, hiking, boating, skiing, climbing, golf, tennis, recreational leagues and wildlife photography are all pursuits available in or near Anchorage. The University of Alaska Anchorage provides educational opportunities for continued personal education and growth.

Alaska has no state income tax and Anchorage has no sales tax.

Positions in Alaska receive a tax free Cost of Living Allowance (COLA) in addition to the base salary. The COLA for Anchorage is currently 4.22% and is subject to change in the future.

Learn more about this agency


The Supervisory Medical Support Assistant (MSA) provides direct line supervision for the Medical Support Assistants located with the assigned service area. The Supervisory MSA may work collaboratively in an interdisciplinary coordinated care delivery model (for example a Patient Aligned Care Team) and oversee the related customer service and clerical responsibilities associated with this care model. Emphasis on proper and timely treatment of patients and assurance that appointment schedules are maintained by MSAs in one, or more, patient care areas (i.e. outpatient clinics, call center, etc.).

Incumbent has knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Medical Fee Basis programs. Must have knowledge of and be able to provide information about VA Medical Care Cost Recovery Program to patients regarding insurance data collection and revenue collection.

The incumbent must be conscientious regarding the confidentiality of the variety of material that will be handled. The position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act, HIPAA, the Freedom of Information Act (FOIA), and 38 U.S.C. 7332 governing the release of records containing information regarding the treatment of drug and/or alcohol abuse, Sickle Cell Anemia and infection with Human Immunodeficiency Virus (HIV).

Skill in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information needed, and to verify information given. Familiarity with one or more established automated systems to enter, correct, and retrieve factual information.

Incumbent must possess knowledge of clinic processes and services to function in and interact with various clinics throughout the organization. Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.

This position provides supervisory medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic.

The incumbent is responsible for assuring accurate appointment management and the coordination of all administrative information between the professional staff and the patient. This includes updating and verifying demographic information, scheduling appointments,collecting insurance information, data entry, administratively managing consultation requests and the electronic waiting list, and notifying the patient of his/her scheduled appointment.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm (subject to change at the discretion of the agency) Telework:This position has been determined to be not suitable for telework. Bargaining Unit Status:This position is not part of the bargaining Unit. Functional Statement Title:Supervisory Medical Support Assistant Relocation Expenses have not been authorized for this recruitment effort. Relocation Recruitment Incentives have not been authorized for this recruitment effort. Financial Disclosure Reportingis not required for this position.

Travel Required

Not required

Supervisory status


Promotion Potential


Who May Apply
This job is open to…

United States Citizens

Questions? This job is open to 1 group.

  • #### Job family (Series)

0679 Medical Support Assistance

  • Requirements


Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English

Physical Requirements:The work is sedentary. Some work may require walking in offices, hospitals, warehouses and similar areas for meetings and to conduct work. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. Incumbent may carry light items.

Selected applicants will be required to complete an online onboarding process.


Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

**English Language Proficiency.

Grade Determinations:To be considered eligible at the Supervisory MSA grade level (GS-0679-08), candidates are required to possess the following additional requirements.

Experience:**One year of specialized experience, equivalent to the next lower grade level.

Preferred Experience:As this position is a Supervisory position, applicants with previous managerial experience are desired. Experience in building positive and cohesive teams, training and leadership is highly desired.

References: VA Handbook 5005, Appendix G45 Medical Support Assistant Qualification Standard.

The full performance level of this vacancy is GS-08, which is the grade at which an applicant will be selected for this vacancy.


IMPORTANT:A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note:Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Read more

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Read more

Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents


Required Documents

To apply for this position, you must provide a complete Application Package which includes:

Resume VA Form 10-2850c Application for Associated Health Occupations can be found at:;=&Action;=Search.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

Cover Letter DD-214 OF-306 Other Other Veterans Document Resume SF-15 SF-50 Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/30/2018 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Read more

Agency contact information
Vickie Delforte





Anchorage VA Medical Center 1201 North Muldoon Road Anchorage, AK US

Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Read more

  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

Read more

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Read more

Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 12/15/2017 to 11/30/2018

Salary: $49,783 to $64,714 per year

Pay scale & grade: GS 8

Work schedule: Full-Time

Appointment type: Permanent